OP 124 Business Process Improvement

3 unit(s)
Surveys the concepts and techniques used by manufacturing and service firms in improving their business processes. Students will learn how to design and implement process improvement programs employing such techniques and philosophies as total quality management (TQM), statistical quality control, business process reengineering (BPR), Kaizen, innovation, just-in-time systems, process audit and process flowcharting.

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Schools of: Accounting, Business, Taxation, and Undergraduate Studies
School of Law