Attendance Requirements and Examinations
Golden Gate University encourages students to attend and participate in their classes. Active participation and engagement with course materials, instructors and other students enhances the learning experience. The course syllabus for each section provides students with the implications of failing to attend class meetings and the requirements for attendance that must be met in order for students to earn passing grades. Federal Student Aid, VA Education Benefits and F-1/J-1 Student Visa Programs all have attendance requirements, the consequences of which are described below:
- Federal Student Aid: If Return of Federal Student Aid calculations are required for students who are deemed to have withdrawn completely from a payment period, their last dates of attendance in courses in which they received “W” and/or “F” grades may be used in those return calculations. See the Return of Federal Student Aid Policy for more information.
- VA Education Benefits: When students receive “F” grades, their last dates of attendance (LDA) for those courses will be reported to U.S. Department of Veterans Affairs unless their LDAs are within seven (7) days of the course section end dates. In addition, VA students must physically attend “in-residence” class meetings to be certified for BAH benefits; attendance only via eLearning or attendance via web conference does not make students eligible for BAH benefits. See Veterans Affairs (VA) Educational Benefits for more information.
- F-1/J-1 Student Visa Programs: F-1/J-1 student immigration status requires students to maintain full time enrollment and to attend and pass all courses in which they are enrolled in order to Maintain Status. (Note: Since GGU enrolls F-1/J-1 students into graduate programs only, “C-” is the minimum passing grade to maintain status.) Non-attendance without Reduced Course Load authorization is a violation of F-1/J-1 student status and may result in SEVIS record termination.
When students stop attending classes after the “Last Day to Drop Course Without Tuition Charge,” as published in the Academic Calendar, and who do not withdraw from those classes by the “Last Day to Withdraw from Course”, as published in the Academic Calendar, their instructions will calculate their last dates of attendance and report them to the Registrar’s Office. See the Last Date of Attendance (LDA) policy for more information.
Midterm and final examinations are given in most courses. All final examinations must be taken on the dates scheduled, unless permission is granted by the instructor and the school dean to take an examination at some other time. Permission is granted on an individual basis.
Academic Standing Standards
Required Academic Progress and GPA Requirements
Students are required to achieve and maintain “good” academic standing as they progress toward completion of their degree or certificate programs. Students who are not in good academic standing will be placed on academic probation, and may eventually be academically disqualified from the university, under the standards described below.
To maintain “good” academic standing and to be conferred a degree or to be awarded a certificate, undergraduate students are required to achieve a minimum 2.00 (“C” average) cumulative grade-point average (GPA) in all courses taken at Golden Gate University.
Students whose GPAs fall below the minimum GPA requirement will be placed on academic probation. The probation period will be the lesser of 12 units or the units remaining for completion of their academic programs, during which time students must achieve the minimum required 2.00 cumulative GPA. Undergraduate students who are on academic probation must consult with their academic advisors and receive approval of their courses prior to registering each academic period. Students will be officially removed from probation status after the completion of the trimester term in which they achieve the minimum required GPA. Under no circumstances may a student continue taking courses once it becomes mathematically impossible to achieve a 2.00 cumulative GPA in the time remaining in the probation period without retaking previously completed courses.
To maintain “good” academic standing and to be conferred a degree or to be awarded a certificate, graduate students are required to achieve a minimum 3.00 (“B” average) cumulative grade-point average (GPA) in the academic programs in which they are enrolled. Students’ program GPAs are calculated using all courses taken at GGU that are applicable to their academic program requirements, including: prerequisite courses, proficiency courses, foundation courses, undergraduate courses taken to satisfy graduate program foundation requirements, required courses, and elective courses. Coursework that is completed at other institutions or at GGU prior to completing an undergraduate degree may be used to satisfy graduate program requirements, but this coursework will not be used in calculating students’ program GPAs, with the exception of designated Pathway Programs coursework, which may be used to satisfy both undergraduate and graduate degree requirements for certain academic programs.
In addition to achieving an overall minimum 3.00 GPA, graduate students must earn a grade of “C-” or better in order for courses to be used to satisfy their program requirements. Students may repeat required courses or repeat/replace elective courses with other elective courses to raise their program GPAs to meet the minimum GPA requirement. However, prior to completion of the repeat or replacement courses, the original course grades will continue to be included in their program GPA calculations. Consequently, students may be placed on academic probation until they raise their program GPAs, as described below. Regardless of whether students repeat courses or replace them with different courses in their program GPA calculations, their original courses and grades will continue to appear on their academic transcripts.
Students whose GPAs fall below the minimum GPA requirement stated above will be placed on academic probation. The probation period will be the lesser of nine units, or the units remaining for completion of their academic programs, during which time students must achieve the minimum required GPA. Graduate students who are on academic probation must consult with their academic advisors and receive approval of their courses prior to registering each academic period. Students will be officially removed from probation status after the completion of the trimester term in which they achieve the minimum required GPA.
When students’ degrees are conferred, their cumulative GPAs and unit calculations are recorded on their transcripts along with the degree information. Students’ cumulative GPA and unit calculations restart from zero if they complete additional coursework after their degrees are conferred. Thus GGU will reapply courses from previous graduate and undergraduate academic programs toward satisfying the credit and course requirements of students’ second (third, fourth, etc.) graduate academic programs, if applicable, but this coursework will not be used in calculating students’ program GPAs for subsequent academic programs, with the exception of designated Pathway Programs coursework, which may be used to satisfy both undergraduate and graduate degree requirements for certain academic programs.
To maintain “good” academic standing and to be conferred a degree, doctoral students are required to achieve a minimum 3.00 (“B” average) cumulative grade-point average (GPA) in the doctoral program. A student’s GPA calculation includes all university courses taken to fulfill the doctoral degree program requirements, doctoral foundation program courses completed and undergraduate courses taken to satisfy doctoral course prerequisites and foundation program requirements. Coursework used to fulfill proficiency requirements will not be included in the programmatic GPA unless the student completes the courses after seeking admission to or being admitted to the DBA program.
In addition to achieving an overall minimum 3.00 GPA, doctoral students must earn a grade of “B-” or better in order for a course to be used to satisfy the program’s requirements. Students may repeat courses or complete extra elective courses if needed to raise their program GPAs to meet the minimum GPA requirement.
Doctoral students whose GPA falls below the 3.00 (“B” average) cumulative grade point average requirement will be placed on academic probation. The probation period will be the lesser of eight units, or the units remaining for degree completion, during which time the student must achieve the minimum required GPA. All doctoral students on academic probation must consult with the director of the doctoral program for approval to register for courses each term. Students on academic probation will be officially removed from probation status after the trimester term in which they achieve the minimum required GPA.
Open Enrollment Status Students
Open enrollment status students are required to maintain “good” academic standing to register for courses and to remain enrolled. Evidence of good academic standing for an undergraduate student is a minimum 2.00 cumulative grade point average, and for a graduate student is a minimum 3.00 cumulative grade point average. Open enrollment students who do not meet this requirement are not permitted to register and will be dis-enrolled in the event that ineligibility is determined after the term begins. See the Admission policies pertaining to Open Enrollment Status for more information.
Conditionally Admitted Students/Academic Probation Students
Required academic progress for students who were conditionally admitted or who were placed on academic probation includes the achievement of a minimally acceptable grade point average (GPA) and completion of attempted units within their conditional periods (measured in units) or by the end of their probation periods (measured in units). In addition, these students are not permitted to make the Credit/No Credit Grade Election .
Students who are on academic probation may apply for a change of program. If the dean of the school of the requested program approves the change of program, the student must still achieve the minimally acceptable grade point average by the end of the probation period (measured in units). See Academic Standing Standards for more information.
Students on academic probation who fail to meet the applicable Academic Standing Standards by the end of their probation periods (measure in units) and conditionally admitted students who fail to meet the conditions of their admission within their conditional periods (measured in units) will be academically disqualified. Students may appeal the decision to the dean of the academic programs from which they were disqualified. See Academic Disqualification Appeal Process below for more information.
Disqualified students are restricted from enrolling in any courses at Golden Gate University. Disqualified graduate students may not enroll as auditors, certificate-seeking, or open enrollment status students. Disqualified graduate students may apply for admission to undergraduate programs and, if admitted, enroll in undergraduate-level courses.
To be considered for readmission, a disqualified student must apply for admission after a period of time in which significant achievement and/or resolution of difficulties indicate a change in the conditions that contributed to the student’s initial disqualification. One year is the minimum time period usually required for such a change in conditions. Students will be notified at the time of their disqualification of their minimum required waiting period before they may apply for readmission. Applicants for readmission must satisfy the admission and degree requirements in effect for their programs at the time readmission. For further information refer Readmission of Former Students .
Academic Disqualification Appeal Process
A student who wishes to appeal the disqualification to the dean must submit a Disqualification Appeal form, within 45 working days after the end of the specific term resulting in the disqualification. The dean and faculty review committee will review the disqualification appeal and render a decision within 10 working days of receiving the appeal. Students whose disqualification appeal is granted may enroll in courses for the trimester term that begins immediately after the date their appeals are granted.
Academic Standing Inquiries
Academic standing inquiries should be directed to your academic advisor. You may also contact the Office of Academic Affairs, Golden Gate University, 536 Mission Street, San Francisco, CA 94105-2968; telephone 415-442-6569.
Academic Integrity Policy
Golden Gate University is committed to preparing students to lead and serve and to creating an academic community that values both individual and collaborative efforts that promote learning. The University aims to cultivate a community based on trust, academic integrity and honor. Specifically, Golden Gate University seeks to accomplish the following:
- Ensure that students, faculty, and administrators understand that the responsibility for upholding academic honesty lies with them.
- Prevent any students from gaining an unfair advantage over other students through academic misconduct.
- Ensure that students understand that academic dishonesty is a violation of the trust of the entire academic community.
- Clarify what constitutes academic misconduct among students at Golden Gate University.
The following policy applies to all students taking classes in the Schools of Business, Taxation, Accounting, and Undergraduate Studies regardless of location or course format.
1. Academic Misconduct
Academic misconduct is the failure to maintain academic integrity. Academic misconduct includes but is not limited to:
In any written work, including but not limited to submitted papers, discussion postings in online work, presentations, and examination answers:
- Copying all or part of another person’s written work without proper citation or attribution.
- Representing as one’s own specific phrases, sentences, paragraphs, or the specific substance of another person’s work without giving appropriate credit.
- Paraphrasing another person’s original ideas, theories, explanations, examples, models, principles, research issues and strategies, cases, conclusions, etc. without proper attribution.
- Representing as one’s own another person’s computer programs, web content or designs, graphic or artistic works, mathematical or scientific solutions, charts, tables, figures, or illustrations in any medium
The falsification of data, information, or citations in any formal academic exercise.
Providing false information to an instructor concerning a formal academic exercise-e.g., giving a false excuse for missing a deadline or falsely claiming to have submitted work.
- Copying, in part or in whole, from another student’s work, including exams, tests, quizzes, assignments, projects, online postings, work drafts or other evaluation instruments unless part of a group project in which collaboration is permitted and permission is given by the originator of the work.
- Using or consulting sources, materials, devices, or other assistance not authorized by the instructor during a quiz, test, or examination.
- Obtaining or attempting to obtain, or giving or attempting to give unauthorized aid of any type on a quiz, test, examination, or assignment.
- Unauthorized collaboration. Students may not combine efforts on any academic work, done inside or outside the classroom unless specifically permitted by the instructor. Although instructors should clearly define the limits of collaboration allowed, the absence of any instructions indicates that collaboration is not permitted. When uncertain, the student should seek clarification from the instructor. In cases of unauthorized collaboration, any student giving aid is as responsible as the recipient, unless the former is unaware that she/he has provided aid. A student who seeks unauthorized aid is responsible for participating in unauthorized collaboration whether the aid was given or received.
- Obtaining or attempting to obtain unauthorized prior knowledge of a quiz, test, or examination.
- Submitting work previously presented in another course or in another section of the same course, unless specifically authorized by the course instructor.
- Doing work for another student or having one’s work done by another person, or representing oneself as another person, or failing to identify oneself in a forthright and honest manner in the context of an academic obligation.
- Altering grades or interfering with grading policies or procedures.
- Submitting or attempting to submit contrived or altered data, quotations or documentation when the intent is to mislead, or deliberately attributing material to a source other than where the student obtained it.
- Any other act committed by a student in the course of academic work that defrauds or misrepresents, including aiding or abetting in any of the actions defined above.
Offering money or other goods and services in exchange for academic favor.
Creating an improper academic disadvantage for another student or an improper academic advantage for oneself. This includes but is not limited to:
- Acting to prevent others from completing their work. This includes cutting pages out of library books or willfully disrupting the experiments of others.
- Removing, defacing, hiding or deliberately withholding library books or other materials, especially those with short-term loan periods or on reserve for courses.
- Theft or damage of intellectual property.
- Sabotaging or stealing another person’s assignments, books, papers, notes, or projects.
- Improperly accessing or interfering with, electronically or via other means, the property of another person or the University.
This list is not exhaustive, and the University reserves the right to determine in a given instance what action constitutes a violation of academic integrity.
2. Procedures When Academic Misconduct is Alleged
Any student, faculty, or University employee who observes, discovers or has a good faith belief about the occurrence of academic misconduct must notify the faculty member responsible for the course in which the alleged misconduct occurred, or a dean or other administrator who will in turn notify the responsible faculty member.
When a faculty member responsible for a course has reason to believe that there has been an incident of academic misconduct, the faculty member shall:
- Inform the student in writing of the allegations(s); provide the student with two business days to submit written response.
- If the faculty member believes there is a potential violation after considering the student response, the faculty member is required to submit to their assistant/associate dean an Allegation of Academic Integrity Misconduct form and the academic sanction the faculty member recommends as appropriate as soon as administratively possible.
- The assistant/associate dean will inform the student and the faculty member that an Allegation of Academic Integrity Misconduct has been filed, requesting any additional information from both parties. Such additional information must be submitted in writing within 3 business days of the sending of the notification.
- The assistant or associate dean of the relevant school will form a committee consisting of at least two faculty members and an assistant or associate dean to review the submitted material and make a determination within 10 business days whether there was misconduct. If it is determined that misconduct occurred, academic and administrative sanctions will be imposed in accordance with Section 3 below.
- The assistant/associate dean will notify the student and faculty member of the decision whether misconduct has occurred. If there is a finding of misconduct, the notification will also indicate the resulting academic and administrative sanctions.
A copy of this notification shall be sent to the following:
- Dean of the school in which the course is given
- Dean of the school in which the student is enrolled
- Dean of Students
- Faculty member alleging the academic misconduct
- University registrar
- Director of the program in which the student is enrolled
If a student is found responsible for violating the Academic Integrity Policy, a conduct file will be created for the student and will include supporting documentation as well as the final determination. Students found responsible for violating the Academic Integrity Policy could have notations made on their transcript regarding these violations and the sanctions imposed.
Investigations into allegations of academic dishonesty will take place regardless of a student’s status at the University or in a particular class. If found responsible for a violation, academic and administrative sanctions may be imposed even if a student dropped or withdrew from the course or withdrew from the university.
Sanctions are the consequences imposed on the student for acts of academic misconduct. There are two kinds of sanctions: academic sanctions and administrative sanctions. Either one or both types may be imposed for any act of academic misconduct.
a. Academic Sanctions:
The faculty member teaching the course in which the academic misconduct occurred has the discretion to impose an academic sanction s/he deems appropriate, including but not limited to:
- Awarding no credit for the academic exercise for which there was academic misconduct. If the faculty member chooses to award no credit, s/he may choose to allow the student to complete an alternative assignment or examination and average the two grades together. However the faculty member is under no obligation to do so.
- Assigning a grade of “F” or other reduced grade for the exam or assignment, with no possibility of ameliorating the grade by means of additional work.
- Assigning a grade of “F” or other reduced grade for the course.
In addition to imposing academic sanctions, the University may impose administrative sanctions.
b. Administrative Sanctions:
Any student found to have violated the Academic Integrity Policy will be placed on academic integrity probation for a period of three trimesters in which the student is enrolled in Golden Gate University coursework. Should a student be found to have violated this policy while on academic integrity probation, the student will be automatically suspended for two trimesters (including the current trimester should the student be found to have violated this policy prior to the end of a term).
Any student having been found to have violated this policy will forfeit his/her privilege to serve in any student government leadership role. Violation of the policy will also preclude the student from being awarded any honors recognition for which he/she might otherwise qualify such as dean’s list or graduation honors.
An additional administrative sanction may be imposed by the committee. For purposes of determining the appropriate administrative sanction, the committee may seek to determine the extent to which there was past academic misconduct. The committee may impose any administrative sanction determined to be appropriate, including but not limited to the following:
- Require the student to enroll in an academic integrity program at the student’s cost.
- Suspend the student from the course and prohibit the student from retaking it for one academic term or more.
- Suspend the student from enrolling in any course at the university for a period of time.
- Permanently expel the student from the program in which he or she is enrolled and deem the student ineligible for subsequent re-admission to that program.
- Expel the student from the university.
c. Student Appeal Process:
A student may appeal a finding of misconduct and the academic and administrative sanctions imposed within 7 business days of the sending of the notification. Appeals must be filed in writing submitting the Academic Integrity Sanction Appeal form. Academic and Administrative sanction appeals will be evaluated and a decision will be made within 7 business days of receipt of student appeal.
The dean of the school in which the violation occurred will evaluate all documentation provided to the review committee and determine whether to uphold the finding of misconduct. If the misconduct finding is upheld, the dean of the school in which the violation occurred will determine whether the academic and administrative sanctions are appropriate for the severity of the misconduct. The dean of the school in which the violation occurred will communicate such ruling to the student in writing within 7 business days of receipt of the student’s appeal. The student shall have no further appeal rights.
4. Protection of Privacy
Unless noted otherwise above, all written or spoken communications between the student and the faculty member and the student and University administration will be disclosed only as (1) reasonably necessary to investigate the allegations of academic dishonesty, (2) required to report the allegations of academic dishonesty to the University and student, (3) appropriate in any subsequent disciplinary proceedings or legal actions, (4) reasonably necessary in the ordinary business of advising students and administering courses, and/or (5) required by law or court order.
Disciplinary Suspension or Dismissal
Golden Gate University reserves the right to suspend or dismiss a student for violation of its policies or regulations or for conduct inimical to the best interest of the University or to other students in attendance. Additional information is available in the Student Resource Training Guide.
Policy on Alcohol and Other Drugs
Golden Gate University complies with federal and state laws regarding the possession, sale, and consumption of alcohol and other drugs (Drug-Free Workplace Act of 1988; the Higher Education Act of 1986; Drug-Free Schools and Communities Act of 1986 [PL 99-570]; Drug-Free Schools and Communities Act Amendments of 1989 [PL 101-226]; Anti-Drug Abuse Act of 1988 [PL 100-690]). Federal and state laws prohibit the sale and use of drugs that are not prescribed by a physician or available for regular retail sale. Any student known to be possessing, using, or distributing such drugs is subject to serious university disciplinary action (suspension or dismissal) and arrest under the state and federal laws. The university will facilitate counseling and referral to treatment as appropriate. Additional information is available in the Student Resource Training Guide.
Substance and Alcohol Counseling and Treatment
Students and employees who are concerned about problems relating to substance/alcohol use, abuse, and rehabilitation should be aware of various treatment programs. The university offers an Employee Assistance Program (EAP). This program, which is available to all regular employees, offers confidential telephone assistance, a referral service and follow up. The Employee Assistance Program (EAP) provides a constructive way for employees to voluntarily deal with drug and other substance-related problems. For further details, and the telephone number of the EAP, please contact human resources. Students may consult with a staff member of Wellness Resources.
Student Rights Under FERPA
The Family Educational Rights and Privacy Act (FERPA) and the California Education Code afford “eligible students” certain rights with respect to their education records. Eligible students are those who are or have been in attendance at Golden Gate University. These rights include:
- The right to inspect and review the student’s education records within 45 days of the date the university receives a request for access.
A student should submit to the registrar, dean, head of the academic department, or other appropriate official, a written request that identifies the record(s) the student wishes to inspect. The school official will make arrangements for access and will notify the student of the time and place where the records may be inspected. If the records are not maintained by the school official to whom the request was submitted, the official shall advise the student of the correct official to whom the request should be addressed. If the student cannot inspect the records at Golden Gate University’s San Francisco campus, copies of the records will be made available by regular mail at the cost of $0.25 per page, upon satisfactory proof of the student’s identity.
- The right to request the amendment of a student’s education records that the student believes is inaccurate, misleading, or otherwise in violation of the student’s privacy rights under FERPA
A student who wishes to ask the school to amend a record should write the school official responsible for the record, clearly identify the part of the record the student wants changed, and specify why it should be changed.
If the University decides not to amend the record as requested, the University will notify the student in writing of the decision and the student’s right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.
- The right to provide written consent before the University discloses personally identifiable information (PII) from students’ education records, except to the extent that FERPA authorizes disclosure without consent
FERPA contains various exceptions to the general rule that the University should not disclose education records without seeking the prior written consent of the student. The following circumstances are representative of those in which education records may be disclosed without the student’s prior written consent:
- The University may release “directory information” upon request. Directory information is information that is not generally considered harmful or an invasion of privacy if disclosed. See “Directory Information” for more information.
- School officials who have a legitimate educational interest in a student’s education record may review it. A school official is a person employed by Golden Gate University in an administrative, supervisory, academic, research, or support staff position; a person serving on the board of trustees; or a student serving on an official committee, such as a disciplinary or grievance committee. A school official also may include a volunteer or contractor outside the University who performs an institutional service or function for which the University would otherwise use its own employees and who is under the direct control of the University with respect to the use and maintenance of PII from education records, such as an attorney, auditor, or collection agency or a student volunteering to assist another school official in preforming his or her duties. A school official has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibilities for the University.
- The University discloses education records without consent to officials of another school, in which a student seeks or intends to enroll, upon request of officials at that other school.
- The University may inform persons including either parent(s) or guardian(s) when disclosure of the information is necessary to protect the health or safety of the student or other persons.
- The University must provide records in response to lawfully issued subpoenas, or as otherwise compelled by legal process.
- The right to file a complaint with the US Department of Education concerning alleged failures by the University to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:
Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-5920
Golden Gate University has designated the following student records as “directory information,” and at its discretion may release this information without the student’s written consent:
- Full name
- Telephone number
- Email address
- Dates of attendance
- Enrollment status
- Program of study and concentration(s)
- Participation in officially recognized activities
- Honors (including dean’s list)
- Degree(s) earned and date(s) conferred
- ID card photograph
As required by Section 99.37 of the FERPA regulations, this serves as annual public notice of which student records Golden Gate University classifies as “directory information.” Students have the right to withhold all “directory information,” but must notify the registrar in writing by completion and submission of the Request to Withhold Directory Information form. Once a non-disclosure hold is placed on a student’s directory information, it will remain in effect until and unless the student removes it by submission of a written request to the registrar.
Notice of Nondiscrimination Policy
In compliance with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Vietnam Era and Veterans Readjustment Assistance Act of 1974, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, and Executive Order 11246, Golden Gate does not discriminate, within the meaning of these laws, on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, marital status or veterans status in employment, in its educational programs, or in the provision of benefits and services to its students. Anyone who believes that, in some respect, Golden Gate University is not in compliance with the above statement should contact the Division of Student Success in San Francisco.
Notice of the Americans with Disabilities Act
In compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, Golden Gate University affirms its commitment to its applicants and students who identify and express their special needs. Information regarding the acts and the University’s policies and services may be obtained from the Division of Student Success, 415-442-7288.
Golden Gate University Student Completion or Graduation Rate (Enrollment Retention Rate)
The information is provided in compliance with the Federal Student Right-to-Know and Campus Security Act of 1990. Questions should be directed to the director of planning, resources and analysis.
Golden Gate University admits very few first-time freshmen. The completion or graduation rate is a projection based on actual enrollment retention data for a defined group of newly matriculated students (including those who transferred in credit from other institutions). This information for undergraduate students can be found at http://www.ggu.edu/admissions/undergraduate/student-success/retention-and-graduation/ . The information for graduate students is available at http://www.ggu.edu/admissions/graduate/student-success/retention-and-graduation/.