Javascript is currently not supported, or is disabled by this browser. Please enable Javascript for full functionality.

    Apr 21, 2024  
2022-2023 Catalog 
2022-2023 Catalog [ARCHIVED CATALOG]

BUS 110 Advanced Topics in Salesforce Administration

3 unit(s)
Building upon Salesforce fundamentals and basic administration/customization skills gained from CRM for Business and Intro to Salesforce Administration, this course will challenge students to utilize increasingly complex Salesforce functionality as a CRM system administrator. Students will learn to customize advanced Salesforce settings and implement a permissions and sharing model to control access to data and records. They will learn how to enable and configure standard Sales and Service Cloud features to support business-specific use cases; deepen their understanding of how to translate business requirements into functional specifications; and configure custom features using Process Automation tools. Students will learn how to use Salesforce tools to improve and maintain data quality. They will also explore and configure advanced analytics capabilities through historical trend reports, joined reports, and dynamic dashboards. Prerequisite(s): BUS 50  and BUS 100 .

Select the appropriate link below to view the course catalog and course schedule on the GGU website: