Feb 18, 2020  
2019-2020 Catalog 
2019-2020 Catalog

OP 124 Business Process Improvement

3 unit(s)
Surveys the concepts and techniques used by manufacturing and service firms in improving their business processes. Students will learn how to design and implement process improvement programs employing such techniques and philosophies as total quality management (TQM), statistical quality control, business process reengineering (BPR), Kaizen, innovation, just-in-time systems, process audit and process flowcharting.

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